Electronics For Imaging Pi6500 Pro Manual de usuario descargar pdf (Pagina 49)

7823

TAUS0614445EN00

Solution ID

Solution Usage

Description

Fiery* X2, cannot print from a Microsoft* Windows 2000 server. The job leaves the queue, but does not print out at the Fiery. The server can ping the Fiery.

Solution

CAUSE: LPR printing is utilized and LPR Byte Counting is not enabled on the printer port.

SOLUTION: When setting up LPR printing , ensure that LPR Byte Counting is selected. To enable LPR Byte Counting, perform the following:

1. Right click the on the network printer and select PROPERTIES.

2. Select the PORTS tab.

3. Select CONFIGURE PORT.

4. Check the box for LPR Byte Counting Enabled and click OK.

Notes:

a. When LPR Byte Counting is enabled, the computer counts the number of bytes in a document before sending it to the printer. Byte counting which can

be very time consuming is not required by most printers however some documents may require this selection. This option is available only with the LPR

option.

b. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:

[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]

* Trademark ownership information

TAUS0614592EN00

Solution ID

Solution Usage

Description

7823 inventory depleted.

Solution

Konica 7823 color copier inventory is depleted. See Info Source Bulletin No. 72-01 .

Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:

[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]

* Trademark ownership information

TAUS0614601EN00

Solution ID

Solution Usage

Description

Transfer unit design improvement.

Solution

The shaft and lever of the cleaning section of the transfer unit has been redesigned to ease assembly of these two items. See 7823 Technical Bulletin #5 for

details.

Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:

[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]

* Trademark ownership information

TAUS0615744EN00

Solution ID

Solution Usage

Description

How to submit a file for a current installation or pre-sales printer test in a Microsoft* Windows or Macintosh* environment.

Solution

To submit a file for a current installation or pre-sales printer test in a Windows or Macintosh environment, perform the following:

1. Provide the product's current print driver to the customer.

2. Have the customer configure the job as they would like it printed and print the job to a file. This will eliminate the need for NSSG to have a copy of the

specific application and will save time trying to determine how the document is supposed to be formatted for printing.

Note: Most applications have a 'print to file' option.

3. Have a SRF (Service Request Form) filled out by contacting the NSSG Hotline. In NSSG’s continuing review of support processes, the method of

requesting advanced levels of support have been redefined. NSSG no longer requires that a SRF form be filled out by the technician and faxed. Instead, to

streamline the process and reduce the process time, NSSG will now take all the information live on the phone at the Contact Center. Contact Center

Engineers are responsible for providing troubleshooting support. Most calls are resolved with only one call, but in the event that several calls have been

made and the problem remains open, the Engineer will start the on-site support process by assisting the caller with the Support Request Form (SRF). SRFs

October 2006

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Electronics For Imaging Pi6500 Pro Manual de usuario Pagina 49

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